Terms of use & Privacy policy

Web portal Laganini.com treats the personal information of the users of this web site with respect and confidentiality and takes all steps to ensure that personal data is stored safely. Please contact us if you have any additional questions or comments

General conditions

Web portal Laganini.com and all related domains and subdomains (hereinafter: “Laganini”) are owned by Zephyr d.o.o. with its registered office at Zajčeva ulica 9, Zagreb, registered at the Commercial Court in Zagreb, MBS: 081082682, OIB: 82653467833 (hereinafter: “us”, “we” or “Zephyr”).

User is any person who accesses and / or uses Laganini services (hereinafter: “user”), and includes unregistered users, registered users and businesses that use Laganini services based on a contractual relationship and / or free of charge.

Scope of Laganini services

Laganini is a destination oriented website that enables owners of private accommodation in Croatia or authorised representatives of owners of private accommodation in Croatia (hereinafter: “host”) to publish the services they offer on Laganini (hereinafter: “ad” or “advertisement”) and enables them to communicate and transact directly with guests that are searching to book accommodation services in Croatia.

As the owner of website Laganini, Zephyr does not own, sell, resell, manage, offer, or supply any accommodation services, nor is Zephyr an organizer or retailer of travel packages. Hosts are solely responsible for their advertisements. When guests make, accept or pay for a booking, they are entering into a contract directly with the host. Zephyr does not become a contractual party in any relationship between hosts and guests.

The original text of these terms of services and privacy policies is in Croatian. In the case of inconsistencies in this translation, the original version in Croatian shall prevail.

1. Terms of use

Please read these Terms of Service (hereinafter: “Terms”) carefully as they contain important information about your legal rights and obligations. Laganini is private property and by accessing or using Laganini, you agree to comply with and be bound by these Terms. We reserve the right to change, modify or update the terms of service and other terms of business without prior notice.

1.1 Personal use

Laganini can only be used for the following purposes: searching for accommodation, getting information on accommodation and destinations in Croatia, sending inquiries to hosts or making bookings of accommodation. Use for any other purpose except the above mentioned is strictly prohibited. When sending inquiries, your email address will be stored in our database and we have the right to send you emails for commercial purposes. You can always unsubscribe from this service and your email will be deleted from our database.

1.2 Accuracy and completeness of information about accommodation services

Laganini or Zephyr cannot guarantee the accuracy or completeness of information about descriptions, prices, photos, videos, offers, vouchers and other materials available on Laganini, which are filled in by hosts. Accuracy and completeness of the information about accommodation (accommodation description, prices, reservations, photos, booking conditions, availability) is exclusively the responsibility of the person from whom such content originated (from host or user).

Zephyr did not confirm the accuracy of each ad and published information, therefore guests are advised to check the accuracy and correctness of data entered by hosts by contacting them directly, especially before paying a deposit. Zephyr bears no liability if the information about the accommodation does not correspond to the actual situation. Laganini only advertises accommodation in the Republic of Croatia.

1.3 Liability

Zephyr can not be held responsible for any loss or damage suffered by using Laganini. Zephyr has no obligation to offer a refund or compensation for the losses that guests or users might suffer from making payments and booking of accommodation from hosts.

In case of a third party claim for damages related to the content provided by the host, the host bears full responsibility, as well as the obligation to take all actions to defend and protect Zephyr from such claims. In case Zephyr suffers financial damage or cost arising from the material and content provided by the user / host, the user / host agrees to reimburse Zephyr in full.

1.4 Copyright

The content and software on Laganini are protected by copyright. Except for personal use, the content cannot be used or copied without prior written consent. Any unauthorized use of any materials on Laganini may violate provisions of the Law on copyright and related rights (NN 167/03, 79/07, 80/11, 125/11, 141/13, 127/14, 62/17, 96/18) and other regulations in the Republic of Croatia.

1.5 Links to third party websites

Laganini may contain links to third parties either legal entities or private individuals. These links are used only for your information and Laganini is not responsible for the accuracy of the information or content of those websites. If you decide to access any website owned by third parties, you do so entirely at your own responsibility.

1.6 Reviews of accommodation

Guests and users can leave a public review and submit a rating about accommodation. Reviews and ratings reflect the opinion of guests and users and do not reflect the opinion of Zephyr. Reviews and ratings may be incorrect and / or misleading and they are not verified by Zephyr.

Reviews and ratings submitted by guests and users must be accurate and may not contain any defamatory or offensive language.

Hosts are prohibited from manipulating the reviews and ratings in any manner, including instructing third parties how to write a positive or negative review about their or any other accommodation advertised on Laganini.

1.7 Other conditions

Zephyr is authorized at any time to close the account of those users who violate these terms of service or otherwise interfere with the operation of Laganini. Zephyr also reserves the right to take other measures against users who violate these terms of service. All relations between users (hosts and guests) and Zephyr are subject to the laws of the Republic of Croatia. In case of a dispute, the court in Zagreb shall have jurisdiction.

All disputes arising from business relations between users of Laganini (guests) and hosts (arising from misleading information, incorrect data, prices, subject, the veracity of information about the user or the content of the offer) shall be resolved between them. Zephyr is not responsible and cannot be held responsible for any damage of any kind, resulting from such relationships.

Zephyr is not responsible for any damage that could occur as a result of interruption of availability, non-publication or deletion of content or misuse of publicly available data.

Zephyr is not responsible for any costs that may arise from the use of Laganini - all costs of this type shall be covered by users, guests or hosts.

Opinions and comments published by users, guests and hosts are personal views of the authors and do not reflect the views of Zephyr and its employees.

2. Terms and conditions of advertising

Please read these Terms of Service (hereinafter: “Terms”) carefully as they contain important information about your legal rights and obligations. Laganini is private property and by accessing or using Laganini, you agree to comply with and be bound by these Terms. We reserve the right to change, modify or update the terms of service and other terms of business without prior notice.

2.1 Accuracy and veracity of the data of accommodation ads

Host is an owner of the advertised accommodation facility or is an authorized representative of the owner and has all the documentation required for providing tourist accommodation services.

Host is responsible for advertising its products and services in accordance with the Consumer protection act.

Host is fully responsible for information, materials and content published on Laganini by him / her, and guarantees their accuracy, completeness and truthfulness, as well as the quality, safety and legality of the advertised products and services.

Host is also responsible for making updates and changes of information, materials and content of their ad through the user interface, if there is a significant difference between published content and the actual situation.

2.2 Copyright

Zephyr respects copyright law and expects from users of Laganini to do the same. If you are a copyright owner, or are authorized to act on behalf of a copyright owner, and you identify suspicious copyright infringement on Laganini please report it by sending your notice to Zephyr. Upon receipt of the notice, Zephyr will take appropriate actions, including removal of the reported material and content from Laganini.

Host is responsible for information, materials and content that have been published on Laganini by him / her, including multimedia content (photos, videos) and confirms that he / she is the copyright owner of uploaded content. By publishing advertisement on Laganini, host permanently and free of charge gives a license to Laganini to use the uploaded content and materials (photos, videos, texts) for promotional purposes.

Host unconditionally releases Laganini from any liability for copyright infringement that may arise from the use of the content and materials that have been uploaded by him / her.

In case of dispute arising from copyright infringement caused by content and materials that have been uploaded by host or user, the dispute shall be resolved directly between the copyright owner or person authorised to act on behalf of a copyright owner and user / host. Zephyr is not responsible and cannot be held responsible for any damage of any kind, resulting from content or materials uploaded by users or hosts. In case Zephyr suffers financial damage or any cost arising from materials and content provided by the user or host, the user or host agrees to reimburse Zephyr for suffered damage in full. The above-stated release of liability also applies to other content and materials that have been uploaded on Laganini by a user or host (including content and materials for point of interest).

Users understand that content and materials from any part of Laganini may not be reproduced without the permission of the copyright owner.

2.3 Compliance with the Act on the prohibition and prevention of unregistered activities

According to Article 7 paragraph (2) of the Act on the prohibition and prevention of unregistered activities (NN 6/11, 66/19), the client (host) is obliged to provide information on his identity when ordering the advertisement including: (i) company name, address, OIB, name and surname of the responsible person for legal entities or (ii) name and surname, OIB and residence / domicile for private individuals.

Furthermore, according to Article 7 paragraph (3) of the Act on the prohibition and prevention of unregistered activity, it is prohibited to publish advertisements if the client (host) fails to submit the data from Article 7 paragraph (2). Therefore, if Zephyr does not receive required data, Zephyr is not allowed to publish the advertisement on Laganini.

2.4 Administration of content on Laganini

In order to provide correct, complete and useful data for users, and to enable efficient functioning of Laganini without interruptions, if needed, the administrators of Laganini have the discretion right to make corrections, amendments and changes of advertisements, as well as the discretion right to remove or delete of advertisements from Laganini's offer. The administrators, who are authorized by Zephyr, may do this in the following situations:

  • when data of an advertisement is incomplete, incorrect, outdated or misleading,
  • when one advertisement or accommodation unit have been entered more than once,
  • when an advertisement contains discriminatory, offensive, inadmissible and prohibited materials and content,
  • when an advertisement promotes illegal services and / or accommodation,
  • when an advertisement reduces the quality and performance of Laganini,
  • when content and materials presented in an advertisement do not reflect the actual situation.

In case if an advertisement has been corrected, amended, changed, removed or deleted by the administrators of Laganini, Zephyr can not be held liable to hosts for any direct or indirect damage caused, including potential loss of profit.

2.5 Responsibility

Zephyr can not guarantee that the operation of Laganini will be uninterrupted or error-free. In case if the operation of Laganini will be interrupted or slowed down due to errors, Zephyr can not be held liable to hosts for any direct or indirect damage, including potential loss of profit.

2.6 Termination of ads

If Zephyr receives complaints of users or guests that in case of a particular advertisement presented content and materials do not match the actual situation, or if it repeatedly receives complaints of users against the host, we reserve the right to remove the advertisement and disable the account of such host without notice. If a host attempts to upload inappropriate material into the database, or repeatedly abuses the platform, Zephyr reserves the right to reject and delete such advertisement and can not be held liable for any damage caused.

2.7 Changes in advertising conditions

Zephyr reserves the right to change the general terms and conditions of advertising on Laganini without prior notice.

3. Privacy policy

Please read these Terms of Service (hereinafter: “Terms”) carefully as they contain important information about your legal rights and obligations. Laganini is private property and by accessing or using Laganini, you agree to comply with and be bound by these Terms. We reserve the right to change, modify or update the terms of service and other terms of business without prior notice.

3.1 Use of personal data

Please read these privacy policies carefully. We may use your personal data after you visit, register, or use Laganini services to contact you for your opinion about our services, and sometimes to inform you about updates, promotions, news and new services that we offer. Once we obtain your permission, we may also use your personal data to contact you about other services that we offer.

3.2 Data processing manager

The processing manager is Zephyr. We collect data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and in accordance with other relevant legal frameworks.

We process the data of our clients with special accountability, and we strive for the legal and transparent processing of personal data, taking care that only authorized persons have access to them and that authorized persons protect them and use them only for approved purposes according to the regulations.

3.3 Sending inquiries (guests)

After sending an inquiry to the host, your personal data provided in the contact form will be distributed to the host who can then contact you directly to offer his / her product or service. Also, you can receive an email directly from us with a list of accommodations that may be of interest to you. You can also receive occasional emails from us, but you can always unsubscribe from this service by clicking “unsubscribe” on the link at the bottom of each email that was sent by us.

3.4 Receiving inquires (hosts)

The user interface contains information about guests who have sent an inquiry or are looking for accommodation. Information about a guest that the host receives directly from the guest via the user interface or via email may only be used to offer accommodation services that the host advertises on Laganini. It is not allowed to contact the guest with other offers or save his / her data to contact him / her in the future.

3.5 Collected data

The reason we take your personal data is to provide advertising service for which hosts have expressed interest by filling out the registration form. We may use data for the following purposes:

  • Sending news, updates, notifications and promotions (unsubscribing is possible by emailing request to info[@]apartmaninfo.hr or by clicking "unsubscribe" on the link at the bottom of each email which is sent by us)
  • To help us develop and improve our services
  • Invoicing and accounting purposes in accordance with the legal requirements
3.6 Which personal data is processed?

The privacy of hosts, guests and users is extremely important to us, so we never misuse or will misuse data that have been voluntarily published on Laganini. Zephyr obliges to respect the anonymity and privacy of hosts, guests and users of Laganini services.

Hosts, guests and users of Laganini services agree that Zephyr can collect the following personal information:

  1. Name and Surname
  2. Address
  3. Phone numbers
  4. Email address
  5. OIB
  6. Profile photo
  7. Photos of accommodation facility and accommodation units
  8. Description of the accommodation object
  9. Additional personal data (social media profiles, links to website)
  10. Additional information about products and services (price list, special offers, booking conditions, description)
3.7 Who has access to your data?

We would like to emphasize that your privacy is extremely important to us, so we have fully harmonized our business with the GDPR rules, and personal data that you have previously provided to us have been stored in accordance with the requirements of the regulations. We carefully choose our partners to prevent unauthorized or accidental access to your data as well as potential misuse of data. Third parties who may have access to your personal data based on the nature of the service that we offer are listed below:

  • guests who have expressed interest in your accommodation service that is advertised on Laganini;
  • hosts who have received your inquiry for accommodation services;
  • authorized persons who provide us with hosting and maintenance services for Laganini or providers of technological solutions that we use to provide our services;
  • persons who provide us with security protection;
  • other users of Laganini (for data published in the advertisement);
  • employees or business partners;
  • in exceptional cases and only at the official request, data may be submitted to the tax administration bodies in accordance with the law.
3.8 Cookies

Cookies are small pieces of data that are stored on your computer, tablet or mobile phone with the purpose of remembering the settings of individual users so that it is not necessary to re-enter the same data when visiting the website again. Cookies are stored on individual computers, tablets or mobile phones using a web browser. They are not dangerous, they do not serve to collect sensitive personal data, but are important for privacy protection.

If your web browser uses cookies, we assume that you agree to use standard cookies on Laganini. If you do not want to use cookies, you can block them through your web browser.

3.9 Storage of personal data

We retain your personal data in electronic form as long as our service for which we have received your consent is offered or until you withdraw your consent, unless otherwise determined by law. Please note that your personal data is necessary for provision of our service as well as for fulfillment of our obligations in accordance with the law.

3.10 Is it possible to process your personal data without consent?

It is possible to process your personal data without your consent, but only for the purpose of providing services, and fulfilling legal obligations arising from legal requirements. The legality of such processing derives directly from the legal regulations, and your consent to such processing is not required.

3.11 Data protection

We use strict security measures to protect your personal data and prevent disclosure of data to third parties without your permission. Data storage devices that we use from third parties are stored in a safe place with limited physical access to unauthorised persons and we use firewall and other safety measures to restrict electronic access. All data collected are strictly limited to our employees and partners. We will always ask you when we need data that may identify you. The data is retained for a reasonable period of time - as long as required by law.

3.12 How to withdraw your consent for the processing of personal data?

You have the right to access your personal data at any time and to receive confirmation from us whether your personal data are processed, and if such personal data are processed, access to your personal data and the right to obtain a copy. It is your personal right to request at any time from us, without prior explanation and consequences, to update, correct, restrict and / or delete your personal data that was previously provided with your consent. Withdrawal of consent does not affect the lawfulness of the processing that has occurred until that point. You also have the right to complain or the right to complain about the data processing as well as the right to be informed about personal data breaches (if applicable).

The right to complain refers to the future processing of your personal data that is used to inform you about updates, news and promotions. If you raise a complaint, we will no longer process your data for the above-mentioned purposes. If you want to make a change of previously submitted data or you want to withdraw consent for further processing of your personal data, you can contact us at any time via email info [@] apartmaninfo.hr or in a written form.

3.13 Do I have to give my personal data?

You provide your personal data to us on a voluntary basis for selected services that require access to personal data to make our service possible. If you do not want to provide us with the required data, you will not be able to use our services.